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Reserve Bank – Integrated Ombudsman Scheme, 2021

Techfino Capital Private Limited — the lender, holding Reserve Bank of India Certificate of Registration No. N-02.00314 — is covered by the Reserve Bank – Integrated Ombudsman Scheme, 2021.

If a complaint is not resolved by us within 30 days, or you are not satisfied with our resolution, you may take it to the RBI Ombudsman free of charge.

Level 1 — Customer care
Contact us first

Email customercare@techfino.in
Call +91-8069474744

Monday to Friday, 9:00 AM – 6:00 PM IST and Saturday, 10:00 AM – 3:00 PM IST, except public holidays. We respond within 14 working days.

Level 2 — Principal Nodal Officer
Mr. Braja Kishore Sahu

Principal Nodal Officer, Techfino Capital Private Limited
1st Floor, Smartworks, DSR Technocube,
Thubarahalli, Varthur Road,
Bengaluru Urban, Karnataka – 560037, India

Email grievance@techfino.in
Phone +91-9090505696

Level 3 — RBI Ombudsman
Complaint Management System

Lodge a complaint at cms.rbi.org.in
Toll free: 14448

Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017

Scheme documents

Each document opens directly, with no login or registration.

Salient features of the Scheme
Open (PDF)
Principal Nodal Officer
Open (PDF)
Ombudsman Scheme, 2021
Open (PDF)
Grievance Redressal Mechanism
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Privacy-related grievances
Open (PDF)
Lender & RBI lending licence
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